Return Policy

If you are dissatisfied with any product, please E-mail our Customer Service Department at cs@mynaturalmarket.com within 30 days of the shipment date to receive authorization and return instructions. Returns made without authorization may be refused.

RE-STOCKING FEES. There may be a 25% restocking fee for the return of bulk quantites (4 or more) of certain products. Please confirm whether this fee will apply before making a return.

NO RETURNS ON SELECT SALE ITEMS. Some sale items are short-dated or discontinued by the manufacturer. We cannot accept the return of these items unless you receive a Return Merchandise Authorization from our Customer Service. A 25% restocking fee may be applicable on such returns.

Unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to MyNaturalMarket at the customers expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.

No refunds on the products that have less than 60% of the content in the container.

Products cannot be returned if the only reason is that you do not like a particular flavor. Please try samples of products from your local store to be sure you enjoy a particular flavor.

IMPORTANT: During summertime months many products (such as bars) will melt if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbors house, or not to deliver if no one is home. Our products are shipped in fresh condition and stored in a climate-controlled warehouse. We cannot accept returns for heat-damaged products.

Promotional Items (free bars, T-shirts, etc.) must be returned if the associated product is returned. Full refunds may not be granted if these items are not returned.

International Orders

MyNaturalMarket is not responsible for any packages rejected by your country Customs. On any returned package refund will be issued. Shipping charges cannot be refunded.